Great Books & Movies

Here are a few good books for a start:

NEWS!!  Just Published – Roger Ellman and Lina Zaproudi co-authors:

The GREATEST book on CUSTOMER SERVICE via email, published so far – take a look

Now available…

http://www.amazon.com/Effective-Customer-Replies-Manual-ebook/dp/B00923FA24/

Also available at Amazon.co.uk

http://www.amazon.co.uk/Effective-Customer-Replies-Manual-ebook/dp/B00923FA24/

Effective Customer Replies Manual –  ISBN: 9781468912388

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