10 things hotel booking websites should have
Mar 27th, 2009 | By
Roger + Lina together
- Original hotel descriptions (and not the hotel’s own!)
- Original photos (again, not just the oh-so-perfect-images the hotel provides)
- Clear price-list, including all taxes (show all periods, without having to enter dates)
- Testimonials for the travel service/website/business
- Transparent about who handles the booking and who is responsible for customer satisfaction
- Clear, plain-english quotes and terms (without legalise & lengthy disclaimers)
- Area information (original – not Wikipedia please!)
- Privacy policy (what are they doing with your details?)
- Feedback form
- Full contact details, including physical address and contact numbers
Tags: best practices, booking, Business/Entrepreneurship, hotels, transparency, Travel, website
Leave Comment
Hello Andy, thanks for stopping by.
1.
To clarify: the Consumer credit act referred above applies for the UK.
2.
Charging your holel/villa bookings on a credit card is a good idea – it is certainly convenient and provides a level of protection.
I believe most reservations are indeed made this way, be it “live”, or by secure mail or by phone. We, too, encourage the use of credit cards when booking your hotel.