Coffee at a café in Chippenham, England
Nov 24th, 2011 | By Roger EllmanThe girl who reads is here.
The man who recommends something to everyone and usually, but not this morn, wears a jogging outfit is here.
The rather sour-faced server, who is when she summons it up jollier than that, is here.
Through the window I see the shops that are struggling, strung out along the high street.
What does a struggling shop look like?
It does not look like anything!
Nothing you can see.
It’s the name of the shop, it’s the chain, the brand or the category.
Clothing chain – struggling (with some dynamic exceptions); bookshop – struggling; cheap outdoors outfitters – struggling but perhaps some are buying to equip themselves for a cheaper vacation; Bank – making all the mistakes yet still selling itself as if it were a dream come true to customers…struggling; mobile phone shop – always empty save for 30 minute long per-sale interactions – struggling (if it weren’t for the fact that the “shop” is merely a portal to a service an amorphous, generic conduit and has no “stickiness” as a brand. Branding time, “minutes”, airwaves is a challenge!)
So what is missing from this mix?
What can we find to excite it, light it up with new, financially nutritious, genuine, bubbling, buoyant stuff?